When the Genesis client will not start or connect
These checks run from the common cause to the rare one. Each takes about a minute on your own machine.
- Run
GenesisLauncher.exe, notlaunchpoint.exe. Our launcher checks the client's files against the server, fetches what changed and starts the game itself.launchpoint.exeis the retail launcher; it dials the publisher's access point and nothing here answers that. If the launcher shows Update instead of Play, let it finish. - Unpack the whole archive. The resource folder alone is 5.4 GB, and a half-finished extraction looks exactly like a client that starts and dies.
- Check DirectX 9.
D3DX9_40.dllandShader.dllmust sit beside the client. If an antivirus or a cleaner removed them, no window appears at all. - Confirm your email. An unconfirmed account is refused at the world's door, so the client reaches the login screen and gets turned away. Sign in on the site to have the letter sent again.
- Password. A reset by email is linked from the sign-in form.
- See whether the world is up. The status page shows how many people are in the game and how long the server has been running. A zero with a fresh uptime means the problem is not yours.
- Antivirus and folder. This is an unsigned 2009 executable sitting next to its own libraries. Scanners sometimes hold the file, and installing into a system folder stops the client writing its logs.
The logs the client keeps
| File | What it covers |
|---|---|
karos_d3d9.log | graphics: which adapter was found, which buffer formats were chosen. Read it when no window appears or everything is black. |
launchpoint.log | startup: timestamped lines with a level and the address the launcher tried to reach. Read it when the launcher hangs. |
Both files sit in the root of the game folder beside karos.exe. Read the last lines rather than the first: that is where whatever stopped the client is written. Quoting those two lines shortens any support conversation considerably.
If you have no client yet, it is in the download section, and the requirements are on the system requirements page. First login is described in how to play, and accounts are made on the registration page.
Preguntas
- The client opens and closes immediately.
- Usually an incomplete extraction: the resource folder weighs 5.4 GB. Check the folder size and unpack the archive again.
- The launcher hangs and loads nothing.
- If it is launchpoint.exe, that is the retail launcher and nothing here answers it. Start GenesisLauncher.exe, which checks the files and starts the game.
- My password is right but the world rejects me.
- The email is unconfirmed. Sign in on the site, resend the letter, confirm the address, and the world will let you in.
- Where are the client logs?
- In the root of the game folder: karos_d3d9.log for graphics and launchpoint.log for startup. The last lines of each are the useful part.
La cuenta es gratuita y el cliente también. El registro lleva un minuto. Crear una cuenta - Descargar.